Refund Policy

Try it before you pay

Every new account gets netted Pro free for 7 days, with no card needed. You'll only be charged if you choose a plan.

Canceling

You can cancel anytime. In netted, go to Account, then Manage subscription. Stripe's page opens, where you can cancel, switch between monthly and yearly, or update your card.

After you cancel, you keep netted Pro until the end of the month or year you already paid for. You won't be charged again. Your data stays, and you move to the free plan.

Deleting your account (Account, then Delete account) ends netted Pro right away, with no refund for the time left.

Refunds

Payments aren't refundable, including for partly used months or years. This applies to both the monthly and yearly plans.

We will always refund you if:

• you were charged twice for the same period,
• you were charged after you canceled, or
• you were charged because of a mistake on our side.

Email [email protected] within 30 days of the charge, from the address you use for netted. Refunds go back to the card you paid with and usually show up within 5 to 10 business days.

If the law where you live gives you a right to a refund, we'll follow it.

Switching plans

You can switch between monthly and yearly in Manage subscription. Stripe shows exactly what you'll pay before you confirm.